REFUND & EXCHANGE POLICY

REFUNDS & EXCHANGES

The chemists work hard to create formulas that are all skin type inclusive, but skincare is incredibly personal and sometimes our products might not work out. All US domestic purchases are eligible for return within 14 days of the delivery date. If you are not happy with the products, or if your shipment arrived damaged, you can initiate the return process by emailing us at returns@chemistconfessions.com with your order number and the products you'd like to return.

To be eligible for a refund, opened products must have at least 50% of the product remaining. Samples, minis, and single-use products are not eligible for return once opened. Returned items are inspected when they arrive, and products that don’t meet these requirements won’t be eligible for a refund. Once your return has been received and inspected, we’ll refund the product cost to your original form of payment. Delivery charges are non-refundable.

Chemist Confessions does not take returns on any order outside the US at this time.

SUBSCRIPTIONS

Subscriptions are only available in the United States.

There are two ways to make adjustments or cancel your subscription:

1. Refer back to your subscription purchase email for the link to access your subscription.
2. Log in to your customer account and look for the Subscriptions button (just below the address section).

If you still have product left and may not need the replenishment just yet, not to worry! In your account, you have the ability to delay and change the delivery date. Simply head to the billing schedule and click on "Reschedule" to adjust. 

Should you need any assistance, please email us at help@chemistconfessions.com.